Unlike, the earlier basic requirements, telecommunication has so much to do with technology. Telecommunications companies have begun to recognize that many of their work practices have spatial elements and data can be used more efficiently if shared between all departments. Let’s first see, what Telecommunication Industry is and then the reasons for using GIS in telecommunication.
Telecom Industry Overview:
Telecommunications is a huge industry, comprising companies that make communication possible across the planet, they produce hardware, software packages, and provide services through the phone or the internet. Hardware includes a vast range of products that allows data to be sent anywhere in the world. Telecom is a very important tool for businesses. It permits firms to communicate effectively with clients and deliver high standards of customer service. telecommunication is additionally a key component in teamwork, that helps us to connect with our friends, family, and relatives from where they’re located. But the question which always pops into our mind is how they provide us with these services and what are the problems faced by this industry and how do they solve these problems?
Current Problems in Telecom Industry:
In modern times, the way people communicate with each other is changing, and so Telecom Company needs to reevaluate how they deliver their core services to keep up with these. So, telecom industry too faces so many issues for satisfying their customers. Some of the Current Problems in Telecom Industry are:
- Capacity planning & Demand Forecasting.
- Optimal Use of Resources.
- Handling Customers Problems.
- Real-Time knowledge of Network Structure.
Now, let’s discuss what these problems stand for
Capacity Planning & Demand Forecasting: Capacity planning is related to the planning of providing the network to the each and every area of the country. Capacity Planning required lots of time and money, ground surveys. As we know Demand is not static and its keep changing. The problem in identifying the potential area for network coverage.
Optimal Use of resources: The success of the company lies in its management. Lots of hard work is required for managing the resources of the company. It’s hard to find whether the resources are used optimally. One needs to be very clear while allocating resources to the location according to the requirement as field visit is required again and again.
Handling Customers Problems: Services disruptions frustrate many customers and especially with the repeated occurrence. More time is required to resolve the issue and even field stuff have to make more visit to location area without having customer history for the root cause. New hardware could be installed at a location where it is used optimally.
Real-Time knowledge of network structure: Network Monitoring is a vital part of Telecommunication. Telecom company needs to monitor their network structure, coverage for any particular region at the given point or period of time.
Using GIS (Geographic Information System) In Telecommunication Industry
The solution to all the above-mentioned problems of telecommunication industry Is GIS.
How is GIS the solution?
GIS stands for a geographic information system. It helps Telecom companies in solving their problems in the following ways.
GIS for Capacity management & Demand Forecasting: Capacity management is about the planning of providing the services to the market area. So GIS can help in locating the regions and areas on their Map, where they have not reached yet. GIS can identify the existing network load and forecast demand growth to perform the capacity analysis. It makes easy for the company if they know well about their target market. GIS can help in planning the efficient network just be sitting on the desktop.
GIS for Resource Management: GIS is very useful for allocating resources according to the requirements. Through, we can find the out the utilization level of existing resources and make a better plan. All these can be done on the Maps with the help of GIS tools.
GIS for Customer Problems: It becomes easy for them to identify the area, where they need to implant more towers, according to complaints of the customer from a different region. By using GIS they can generate trouble reports which help them to identify the root cause of a problem.
GIS for Real-Time Knowledge of Network Structure: Without knowing all the parameters, it’s hard to make a decision for an area. GIS helps to monitor their network structure for any trouble detection. GIS helps in location tracking & routing for the network.
The Future For Using GIS In Telecommunication
While even the smallest telecom companies are doubtless to use GIS for automating localized tasks like network design and planning, the larger telecommunications operators can progressively be trying to achieve a strategic advantage by standardizing information throughout their organizations. Thus, marketing employees will be ready to use the identical information to map client distribution as the engineers use to design fiber networks. All information is going to be controlled in a structured database with seamless interfaces to separate systems used by individual departments.